Privacy Policy

Who we are

In this document, “we” or “us” refers to Golf Genie (PTY) Ltd.

Our company registration number is 2020 / 844469 / 07 registered in South Africa.

This policy governs the way we treat your personal information collected electronically when you use our website.

We are committed to respecting the privacy of your data and this Privacy Policy complies with South African legislation.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on this site.

Here is a list of the information we collect from you, either through our web site or as provided to us in some other way, and why it is necessary to collect it.

Business and personal information

This includes basic identification and contact information, such as your name and contact details and includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not used for any other purpose.

This information is used:

• to provide you with the services which you request;
• for verifying your identity for security purposes;
• for marketing our services and products;
• the information which does not identify any individual may be used in a general way by us or third parties, relating to demographics or usage of a page or service.

We keep the information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court.

Marketplace information

When we obtain information from you specifically to enable you to buy a service offered on our web site by another individual or business, we assume that in giving us your information, you are also permitting us to pass it to the relevant individual.

Your domain name and email address

This information is recognized by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

• to correspond with you or deal with you as our client;
• in a collective way not referable to any particular individual, for quality control and improvement of our site;
• to send you news about the services to which you have signed up;
• to inform you about other services or services of sister websites.

Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but we reserve the right to use it in any way we decide.

When you leave a comment on this site, we send your name, email address, IP address and comment text to example.com. Example.com does not retain your data.

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Financial information relating to your credit cards

We may keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust marks in your browser URL bar or toolbar.

We take the following measures to protect your financial information:

• We do not keep your financial information on our servers.
• We do not keep all your data, to prevent the possibility of duplicating a transaction without new instruction from you.
• Access to your information is restricted to authorised staff only.

Third-party content

Our website is a publishing medium where anyone may register and publish personal information. We invite you to report any unauthorized content and are committed to following appropriate procedures to remove infringing content from the service if we receive proper notice.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data that is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

The content you provide to us intending to be used by the third party

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it.

Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

• to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law.
• to allow essential parts of our web site to be functional.
• to enable our content management system.
• to enable the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
• to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
• to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
• to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
• to record your activity during a webcast. An example is whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose.
• to enable you to watch videos we have placed on YouTube. YouTube will not store personally-identifiable cookie information when you use YouTube’s privacy-enhanced mode.
• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
• These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• When you leave a product request on this site, we send your name, email address, IP address and text to example.com. Example.com does not retain your data.
• Cookie Name Usage  Time
• pum-2905 Cookie used to prevent the popup from displaying repeatedly. 7 days
• We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time-sensitive messaging.

Woocommerce:

We collect information about you during the checkout process at our store.

What we collect and store:

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others:

Payments

We accept payments through SID. When processing payments, some of your data will be passed to SID including information required to process or support the payment, such as the purchase total and billing information.

Please see the SID Privacy Policy for more details.

Re-marketing

We may use remarketing from time to time. This involves Google or some other supplier placing a tag or marker on your website to be able to serve you an advert for our products/services when you visit some other website.

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its promotional purposes, following Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter of GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data to display Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

• Your contact information
• Additional information
• How we protect your data
• What data breach procedures we have in place
• What third parties we receive data from
• What automated decision making and/or profiling we do with user data
• Industry regulatory disclosure requirements

Changes to this Privacy Policy

We may at our sole discretion amend (including without limitation, by the addition of new Terms and Conditions) this Privacy Policy from time to time. You agree to review this Privacy Policy whenever you visit this website for such amendments.